Terms of Service

Cupsa coffee subscription · Last updated 22 July 2026

These terms govern your use of Cupsa, operated by ATOMATE FZE, United Arab Emirates. By subscribing you agree to them.

What a subscription gives you

A Cupsa plan entitles you to a set number of drinks per day and per month at partner cafés, as stated on the plan you choose. Allowances do not roll over: unused drinks expire at the end of each day and each billing period.

Some drinks carry a surcharge on top of your plan. When one does, the amount is shown before you place the order and charged to your saved card.

Ordering and collection

Please read this one. When you place an order the café begins preparing it, and the drink is counted against your plan at that moment. Your drink is normally ready in about 15 minutes, and you have 45 minutes from placing the order to collect it. If you do not collect it in time the order expires and the drink still counts against your allowance, because the café has already made it.

A café may decline an order — for example if an item has run out. A declined order does not count against your allowance.

Billing and renewal

Plans renew automatically at the end of each billing period until you cancel.
Prices are in UAE dirhams and include applicable taxes.
Changing plans takes effect immediately; you are charged or credited the prorated difference for the rest of the current period.
If a renewal payment fails your subscription is paused. Update your card to resume it.

Cancelling and refunds

Cancel any time in Profile → Subscription. Cancellation stops the next renewal; your plan stays usable until the end of the period you have already paid for. Partial periods are not refunded.

If something went wrong with a specific order — you were charged for a drink you did not receive, or a café could not serve you — write to support@cuppa.one and we will refund it.

Fair use

A Cupsa account is for one person. Sharing an account, reselling drinks obtained through a plan, or automating orders is not permitted, and we may suspend an account that does so. Plans include a short cooldown between drinks; the length is shown on your plan.

Partner cafés

Drinks are prepared and served by independent partner cafés, not by Cupsa. Cupsa is responsible for your subscription and billing; the café is responsible for the drink and for its own premises. Café opening hours and menus can change without notice.

Your account

You are responsible for keeping access to the phone number used to sign in. You can delete your account at any time in Profile → Delete account. We may suspend an account that breaches these terms or that we reasonably believe is being used fraudulently.

Availability

We aim to keep Cupsa running, but we do not guarantee uninterrupted service. Where the law allows, our liability is limited to the amount you paid us in the three months before the event giving rise to the claim.

Changes to these terms

If we change these terms materially we will notify you in the app before the change takes effect. Continuing to use Cupsa afterwards means you accept the new terms.

Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the courts of Dubai.